Langham Hotels International's Service Pledge to you is to:

• Pay commissions within 30 days of the guest's departure on all applicable rates.
• Guarantee to offer the best available online rates
• Provide a dedicated point of contact at each hotel to personally take care of any special requirements.
• Provide a welcome amenity for your VIP / 1st stay clients - with your compliments.
• Respond to all your inquiries on the same day as received via a dedicated email facility.
• Offer a 50% discount for your personal travel with upgrade options. (Subject to availability)
• To continue to invest in technology and resources to better address the needs and increase communication to our key travel partners.